BT Opengreed
Got an interesting situation with a client who have just moved office.
All of their phone and internet services have been ordered through business-class providers who are not part of the BT group, and all the services were installed and working in the new office long before our client moved in.
In the course of refurbishing the building – or perhaps even before, no-one knows – a telephone cable and distribution box belonging to BT have been removed by persons unknown. Even though it wasn’t in use then, is not required now, and was perhaps 20 years old I think everyone agrees it shouldn’t have been removed; the cost of cable and the distribution box might be £50 for new equipment; second-hand it’s worthless.
We would therefore love to hear from BT Openreach why they think they can try to charge £960 plus VAT to a company who have neither agreement nor contract with them to reinstate equipment which is not needed, and which would not be used even if it were to be reinstated.
The politest descriptions we’ve heard have been “chancers” and “jobsworths”. When will they learn that this sort of nonsense, including threatening legal action to a business which has no contract with them, does not do them any favours with anyone?
We in the business know they will tell lies to our clients to try to boost sales and do unnecessary work – we almost expect that behaviour from any part of BT – but it’s the unsuspecting business owner who believes their nonsense and pays up for whom we feel sorry.
Ultimately, the telephone system in this country means that BT will have a technical involvement in getting almost every telephone or internet service into your business. However, it is quite easy to get the services you need without having to deal with their slippery business practices; call us if you would like help.